Job vacancy Helpdesk Support Specialist

We have an exciting vacancy for an experienced  Helpdesk Support Specialist  to join our clients team in  Bray, Co Wicklow , which has come about due to continued success and expansion.

This role would be best suited to a candidate that is energetic, self motivated, and can handle high workloads in a pressurized environment, Salary will be dependant on previous experience, in the region of  EUR 37k EUR 40k DOE.

Role & Responsibilities:

• Providing technical support to clients via telephone, email and web services.
• Analysing customer queries and formulating plans of action to resolve issues quickly and effectively.
• Identifying, evaluating and prioritising customer support queries,
• Utilizing all technical resources to assist customer requests.
• Demonstrating and promoting exceptional customer service at all contact points.

Essential Skills & Experience:

• Demonstrated experience in a helpdesk/support role is essential.
• A qualification or strong demonstrated interest in a technical/IT field.
• Analytical approach to problem solving and decision making.
• Excellent communication skills, with the ability to deal with difficult customers/situations professionally and calmly.
• Strong time management skills and comfortable working in a high pressure, fast paced environment.

This position is typically office-based in Bray, however, there is hybrid/remote working in place at present. The shift patterns are varied between the hours of 08:00am and 18:30pm.

If you match the required skills and would like to be considered for this opportunity, please send an updated CV over to Orla today!